Return/Exchange

For hygiene and safety reasons, pierced jewelry and used products cannot be exchanged or returned.

Exchanges are only accepted if:

• Incorrect product received
• Manufacturing defect
• Damaged item on arrival

To request an exchange:

• Contact us within 48 hours of delivery
• Share clear photos and order details

Approved exchanges must be returned unused and in original packaging.

Once verified, replacement or exchange instructions will be provided.