Return and Refund Policy

At Yiora Jewels, we strive to deliver premium-quality jewelry that meets the highest standards. Every order is carefully inspected before shipping to ensure it reaches you in excellent condition. If you experience an issue with your purchase, our support team will be happy to assist you in accordance with the policy below.

Return & Exchange Eligibility

We offer returns and exchanges within the following timeframes:

  • Return Request: Within 2 days of receiving your order.
  • Exchange Request: Within 4 days of receiving your order.

Requests submitted after these periods may not be accepted.

When Can You Request a Return?

A return request is eligible only if:

  • You received an incorrect product.
  • The product arrived damaged.
  • An item is missing from your package.

When Can You Request an Exchange?

You may request an exchange if:

  • You received the wrong item.
  • Your product arrived damaged or has a manufacturing defect.
  • You would like a different design.
  • You would like a different color or finish.

Unboxing Video Requirement

To ensure a fair and transparent claims process, a continuous unboxing video is mandatory for all delivery-related complaints.

The video is required for claims involving:

  • Missing products
  • Damaged items
  • Incorrect products
  • Packaging-related issues
  • Any discrepancy noticed immediately after delivery

Please Note: Claims for missing items cannot be approved without a valid unboxing video.

A valid video should:

  • Start before opening the sealed package.
  • Clearly display the shipping label (AWB).
  • Show the entire unboxing process in one continuous recording.
  • Display all products, packaging materials, and invoice (if included).
  • Be free from edits, cuts, pauses, or fast-forwarding.
  • Be recorded in good lighting so every item is clearly visible.

Product Condition Requirements

Returned or exchanged products must:

  • Be unused and unworn.
  • Be in their original condition.
  • Be free from scratches, bends, dents, or any signs of use.
  • Include all original packaging, pouches, tags, and accessories (if provided).
  • Not have been resized, repaired, modified, or altered.
  • Successfully pass our quality inspection after reaching our warehouse.

Products that do not meet these requirements may not qualify for return or exchange.

Hygiene & Safety Policy

For hygiene and customer safety, used piercing jewelry, earrings, and studs cannot be returned or exchanged.

Exceptions apply only if the item was received:

  • Damaged
  • Defective
  • Incorrect

How Exchanges Work

Once your exchange request is approved:

1. We will arrange a pickup for the product.

2. After it reaches our warehouse and passes inspection, the replacement will be shipped.

3. If you choose a higher-priced product, the price difference must be paid before dispatch.

4. Exchanges are available only for products of equal or higher value.

An exchange handling fee of ₹200 will be charged to cover pickup and re-delivery.

Products purchased during sales, promotional campaigns, or using discount coupons will be exchanged according to their original purchase value, and any applicable price difference will be calculated accordingly.

Refund Process

Prepaid Orders

Once the returned product is received and approved after inspection, the refund will be processed to the original payment method within 4–7 business days.

Cash on Delivery (COD) Orders

Refunds for COD purchases will be made via bank transfer. Customers will be asked to provide their bank account details after the return request has been approved.

Pickup & Self-Shipping

After your request is approved:

  • Pickup is usually scheduled within 24–48 hours.
  • If pickup is unavailable in your area or unsuccessful after multiple attempts, you may be asked to self-ship the product to our warehouse.
  • If self-shipping is required, our support team will provide the shipping address and further instructions.

Situations Where Returns or Exchanges Cannot Be Accepted

Your request may be declined if:

  • It is submitted after the eligible time period.
  • The product has been used, worn, damaged, or altered.
  • Original packaging, tags, or accessories are missing.
  • The damage resulted from misuse, accidental damage, or improper handling.
  • The item is hygiene-sensitive and has already been used.

Need Assistance?

If you need help with your order or have any questions regarding returns, exchanges, or refunds, our support team is always here to help.

Email: yiorajewels@gmail.com

WhatsApp: +91 6367800190

Thank you for choosing Yiora Jewels. We truly appreciate your trust and remain committed to delivering premium-quality jewelry backed by reliable customer support.