Shipping Policy

Shipping Policy – Yiora Jewels

At Yiora Jewels, we understand how exciting it is to receive your new jewellery. That's why we work hard to process, pack, and ship every order as quickly and securely as possible. Every piece is carefully inspected before dispatch to ensure it reaches you in perfect condition.

Shipping Charges

  • ₹59 shipping fee on orders below ₹1,499
  • FREE Shipping on prepaid orders of ₹1,499 or more
  • Cash on Delivery (COD): Additional ₹119
  • COD charges are non-refundable
  • COD service is available only for orders up to ₹1,999
  • Yiora Jewels reserves the right to disable COD for customers with repeated failed deliveries or high Return-to-Origin (RTO) history.

 Processing & Delivery

  • Most orders are packed and dispatched within 24 hours of confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Delivery generally takes 4–7 business days, depending on your location and courier service.
  • Delivery estimates may vary during festivals, adverse weather, or other circumstances beyond our control.

Track Your Shipment

As soon as your parcel is dispatched, we'll send your tracking details via Email and/or WhatsApp.

You can use the tracking link to follow your order until it reaches your doorstep.

Cancelling or Updating an Order

Need to cancel your order or change your delivery details?

We can help only before your order is dispatched.

Once your package has been handed over to our courier partner, we are unable to cancel the order or make changes to the shipping address or contact number.

If a prepaid shipment is returned to us after dispatch, any refund will be processed after deducting the applicable shipping expenses. COD handling charges, where applicable, will not be refunded.

Delivery Could Not Be Completed

To avoid delivery issues, please ensure that your address and contact number are correct at checkout.

Orders may be returned to us if:

  • The address provided is incorrect or incomplete.
  • The contact number is unreachable.
  • Delivery attempts are unsuccessful because the customer is unavailable.
  • The shipment is refused at the time of delivery.

If you would like us to resend the package, additional shipping charges may apply.

For returned prepaid orders, the original and return shipping costs will be deducted from the refund amount. COD fees remain non-refundable.

 Before Accepting Your Package

We recommend checking the condition of your parcel before accepting it.

If you notice that the package appears:

  • Damaged
  • Opened
  • Tampered with
  • Resealed
  • Torn or suspicious

please refuse the delivery and contact us immediately with clear photos or videos.

Once the package has been accepted, it will be considered delivered in good condition. To help us resolve any delivery-related issues quickly, we strongly recommend recording a continuous unboxing video while opening your parcel.

 Returns & Exchanges

If you need to return or exchange an item, please refer to our Return, Exchange & Refund Policy, which explains eligibility, timelines, and the complete process.

Additional Information

  • Orders are dispatched only on business days.
  • Delivery timelines provided are estimated and may vary depending on courier operations.
  • While we strive for timely delivery, occasional delays due to unforeseen circumstances may occur.

Need Assistance?

If you have any questions about your order or shipment, our support team is happy to help.

📧 Email: yiorajewels@gmail.com

📱 WhatsApp: +91 6367800190

Thank you for shopping with Yiora Jewels. We're committed to delivering premium-quality piercing jewellery with care, reliability, and exceptional service.