Privacy Policy

At Yiora Jewels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website or place an order, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Payment information (processed securely through our payment partners)
  • Order history

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referral source
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Send order confirmations and shipping updates.
  • Provide customer support.
  • Process returns, exchanges, and refunds.
  • Improve our website, products, and services.
  • Detect fraudulent or unauthorized activity.
  • Respond to your inquiries.
  • Comply with legal obligations.
  • Send promotional emails, offers, and updates if you have chosen to receive them.

3. Payment Security

We do not store your debit card, credit card, UPI PIN, or banking credentials.

Payments are processed through trusted and secure payment gateway providers that use industry-standard encryption to protect your financial information.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Keep items in your shopping cart.
  • Improve website functionality.
  • Analyze website traffic and performance.
  • Personalize your shopping experience.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

We may share your information only with trusted third parties when necessary to operate our business, including:

  • Payment gateway providers
  • Courier and logistics partners
  • Technology and website service providers
  • Marketing and analytics service providers
  • Government or legal authorities when required by law

These service providers are permitted to use your information only for the services they perform on our behalf.

6. Data Security

We implement reasonable technical and organizational measures to safeguard your personal information against unauthorized access, misuse, alteration, or disclosure.

While we take every reasonable precaution, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders.
  • Provide customer support.
  • Maintain business records.
  • Comply with legal, tax, and regulatory requirements.
  • Resolve disputes and enforce our policies.

When your information is no longer required, it is securely deleted or anonymized where appropriate.

8. Marketing Communications

If you subscribe to our newsletters or promotional communications, we may send you updates about new launches, offers, and exclusive collections.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, analytics tools, or shipping providers.

These third parties have their own privacy policies, and Yiora Jewels is not responsible for their privacy practices or content.

10. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information, where legally permitted.
  • Withdraw consent for marketing communications.
  • Contact us regarding any concerns about your privacy.

To exercise these rights, please contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any updates will be posted on this page with the revised "Last Updated" date. Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Yiora Jewels

Email: yiorajewels@gmail.com

WhatsApp: +91 6367800190

Thank you for trusting Yiora Jewels. We are committed to protecting your privacy while providing a secure and enjoyable shopping experience.