Refund policy

Return, Refund & Exchange Policy

At Yiora Jewels, customer satisfaction is our priority. We carefully inspect every order before dispatch to ensure it reaches you in perfect condition. If something isn't right with your order, we're here to help.

📦 Return & Exchange Window

  • Return Requests: Can be initiated within 2 days of delivery.

  • Exchange Requests: Can be initiated within 4 days of delivery.

📋 Eligible Reasons for Return

Returns are accepted only under the following circumstances:

  • Wrong product received

  • Damaged product upon delivery

  • Missing item(s) in the package

🔄 Eligible Reasons for Exchange

You may request an exchange if:

  • You received the wrong product

  • The product arrived damaged or defective

  • You wish to exchange for a different design

  • You wish to exchange for a different color or finish

🎥 Mandatory Unboxing Video

To protect both our customers and our brand, we require a continuous, uninterrupted unboxing video when opening your Yiora Jewels parcel.

This video is mandatory for claims related to:

  • Missing item(s)

  • Damaged products

  • Wrong product received

  • Packaging issues

  • Any discrepancy noticed at the time of delivery

Important: Claims for missing items cannot be processed without a valid unboxing video.

A valid unboxing video must:

  • Be one continuous, unedited recording

  • Clearly show the sealed package before opening

  • Clearly display the shipping label/AWB

  • Capture the complete unboxing process

  • Clearly show all products, packaging materials, and invoice (if included)

  • Contain no cuts, edits, pauses, or fast-forwarding

  • Be recorded in good lighting with all contents clearly visible

📝 Product Condition

To qualify for a return or exchange, the product must:

  • Be unused and unworn

  • Be in its original condition

  • Have no scratches, bends, dents, damage, or signs of use

  • Include all original packaging, pouches, tags, and accessories (if provided)

  • Not be resized, repaired, altered, or modified

  • Pass our quality inspection after reaching our warehouse

⚠️ Hygiene Policy

For hygiene and safety reasons, piercing jewelry, earrings, and studs that have been worn or used for fresh piercings cannot be returned or exchanged, unless they were received damaged, defective, or incorrect.

🔄 Exchange Process

  • We will arrange pickup once your exchange request is approved.

  • After the product reaches our warehouse and passes inspection, your replacement order will be dispatched.

  • If exchanging for a higher-priced product, you'll need to pay the price difference before dispatch.

  • Exchanges are allowed only for products of the same or higher value.

  • A ₹200 exchange shipping fee will be charged to cover pickup and redelivery costs.

Products purchased during promotional sales, discounts, coupon offers, or special campaigns will be exchanged based on their original purchase terms. Any price difference will be calculated accordingly.

💰 Refund Process

Prepaid Orders

Refunds will be issued to the original payment method within 4–7 business days after the returned product passes inspection.

Cash on Delivery (COD) Orders

Refunds will be processed via bank transfer. Customers will be required to provide their bank account details after the return is approved.

🚚 Pickup & Self-Shipping

Once your request is approved:

  • Pickup is generally scheduled within 24–48 hours.

  • If pickup cannot be completed, please contact our support team.

  • If the courier is unable to collect the package after multiple attempts, the customer may be required to self-ship the product to our warehouse.

❌ Non-Returnable & Non-Refundable Items

Returns or exchanges will not be accepted if:

  • The request is made after the eligible return/exchange period.

  • The product has been worn, used, damaged, or altered.

  • Original packaging or accessories are missing.

  • The item has been damaged due to misuse, accidental damage, or improper handling.

  • The product is a hygiene-sensitive item that has already been used.

📞 Need Help?

If you have any questions regarding your order, our support team is happy to assist you.

Email: yiorajewels@gmail.com

WhatsApp: +91 6367800190

Thank you for choosing Yiora Jewels. We appreciate your trust and are committed to providing premium-quality jewelry and exceptional customer service.